Privacy Policy

At The Flower Lounge, we are committed to maintaining the trust and confidence of our visitors to our website.

This policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following policy carefully to understand our views and practices regarding your personal information and how we will treat it, including what type of information is collected and tracked on the Website, how the information is used, and with whom the information is shared.

We may collect two types of information from users of this Website:

  1. "Personal Information"

Personal details that you provide by filling in forms on our Website or requesting further services, including, but not limited to, your name, date of birth, address, telephone numbers, email address and credit card information.

Recipient details that you provide when placing your order, including name, address and any contact telephone numbers. 

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

ii. Anonymous "Non-personally identifiable information" (such as information about how users log on to our website).

We use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

How is your information used?

If you contact us, we may keep a record of that correspondence and use it;

  • to fulfil an order;
  • to send you communications relating to your order;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • to handle enquiries relating to using any of our services such as weddings or events;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you;

We will not use your personal information for direct marketing purposes unless you consent to us doing so by ticking the consent box on our website or signing up directly to our newsletter.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. For example Floristpro/Strelitzia software. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. We will not release your information to third parties beyond this or for direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you are using our secure online purchase pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

Your choices

You have a choice about whether or not you wish to receive information from us. If you want to receive direct marketing communications from us then select this by ticking the relevant boxes situated on the checkout form on which we collect your information or use our newsletter sign up form to receive our regular news.

Direct Marketing

If you choose to sign up to receive marketing information from us, then you will be placed on our marketing database to receive our regular e-newsletter. Our newsletters are to share information we think will be of interest to you including upcoming events, workshops, our recent work, links to our blogs, articles of interest and inspirational photos and ideas. We don't rent or trade email lists with other organisations and businesses.

We use a third party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. We may also transfer your email address to Facebook to create interest based ads via their Custom Audience tool. No personal information is shared as emails are hashed and anonymised.

You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails.

Links to Other Web Sites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Access to Your Personal Information

You are entitled to access the personal information that we hold. Email your request to our data protection officer Sian Wild.

Security Precautions

When you give us personal information, we take steps to ensure that it’s treated securely. Our databases are password protected. Non-sensitive details (your email address etc) are transmitted normally over the internet and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.


A cookie is a small text file stored on a user’s computer whilst they are browsing a website. We use cookies on our site to track usage statistics, and to keep track of what you have in your basket. You can view our cookies policy here.

Changes to this Privacy Notice

We keep our privacy notice under regular review. This privacy notice was last updated on 20th April, 2018.